Terms and Conditions

Registered Company: IPOCE.LTD
Registered in England and Wales
Registered Address: Hair Culture 712 High Road Leytonstone E11 3AJ London UK
Registered Company Number: 08158740

In these conditions the following terms shall have the following meaning “the Company” means IPOCE.LTD . “The customer” means the customer of the company. “Contract” means any contract for the sale of goods by the company to the customer.

Payment is taken at the time of placing an order. No goods shall be supplied without payment. Goods shall be delivered by a carrier of the company’s choosing but the company will attempt to comply with the customer’s selection. Carriage will be at cost to the customer and forms part of the invoice.

All prices for items delivered within the U.K include VAT where applicable. The VAT charged will be at the UK VAT rate.

IPOCE.LTD accepts most major debit/credit cards, Google Pay and Apple Pay.

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

If you change your mind about your purchase, please return the unused good to us with the original receipt within 14 days and we will offer you an exchange or credit note.

Sale items may be returned within 7 days for exchange only.

This does not affect your legal rights, including your right to claim a refund where goods are faulty.

Any Christmas gift orders placed in December can be returned before Friday 12th January for a refund – usual policy terms & conditions apply.

Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel your within 28 days of receiving your order, as long as the items are in their original condition, with all swing tickets attached. We offer a refund in line with our returns policy. If you wish to exchange, we ask that you return your original item for a refund and place a new order. All refunds, exclude any original shipping costs. Notice of contract cancellation under the Distance Selling Regulations must be given by email to: info@hairculturesalon.co.uk

You will need to return the order to us by secure means to ensure it reaches us in good condition, at your own cost. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 10 days of us receiving your return parcel and exclude all shipping costs unless an error has been made by us.

We offer a flexible returns policy to improve your shopping experience. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your Hair Culture account.

Claims arising from damage delay or partial loss of the goods in transit must be made in writing to the company within 7 working days of delivery. The company shall be afforded reasonable opportunity to investigate any claim made hereunder, and the customer shall, if so requested in writing or verbally by the company promptly return any of the goods subject to any claim and any packing materials securely packaged and return them to the company for examination.

If the customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, the company shall at its option, replace them with similar goods, or allow the customer credit for their invoice value. In no circumstances shall the liability of the company to the customer under this condition exceed the invoice value of the goods.

The company reserve the right to alter specifications to those stated on the website, including slight differences in colour, shade and size. The customer’s statutory rights will not be affected.