Delivery

WE OFFER COMPLIMENTARY SHIPPING ON ALL ORDERS in UK Mainland.

Products will be sent via Standard tracked UK delivery. You should receive your items within 3 – 5 working days.

  • How do I know if my order has been shipped?
    We will send you a ‘dispatch confirmation’ email as soon as your parcel has been collected.
  • Can I cancel my order?
    Once an order is placed it is sent immediately to our warehouse and the packing process begins. We therefore do not accept cancellations or changes of orders once placed.
  • Can I change my delivery address?
    At present we are unable to change the delivery address of your parcel once they are despatched.
  • Can I have my order delivered to an address different to my billing address?
    Yes, you can select a separate delivery address from your billing address at the checkout. If you are shopping with us for the first time, we reserve the right to ship your first order to your billing address (rather than an alternative shipping address).
  • Is it possible to ship to a PO box?
    Unfortunately we are unable to deliver to PO Boxes.
  • Where do I find my order number?
    Your order number can be found in the subject line of both your ‘Order Confirmation’ and ‘Shipping Confirmation’ emails. If you have created an account with us, you can view your full order history in your account area.
  • Do you offer price adjustments on sale items?
    Our prices on our online store reflect the changes in trends, customer demand and our own stock availability of our products. Whilst we appreciate how frustrating it is, we are unable to refund the difference in price on any items you have purchased that then goes into sale or into further markdowns.

You can of course return the item for a full refund and then re-order the same item at the sale price, given that the returned items is in accordance with our returns policy. Please be aware, however, we are unable to guarantee that another customer won’t purchase the item first.

If we’ve not answered your question above, please email info@hairculturesalon.co.uk

Our office hours are 10am – 7pm(GMT) Monday – Friday.